Return Policy-As our products are customized to your specifications, we do not accept returns. Please ensure all customization details are correct before placing your order. Replacement Policy: While rare, there is a slight chance that your order may get damaged in transit. If you receive a damaged item, please follow these steps: Opening Video is a Must – Please record a video while opening the parcel and clearly show the item. if the product in parcel is damaged or broken. Then Provide us that video within 24 hours. Check for Damage – If the item is damaged in the video, we will replace it immediately. Without an Opening Video – We regret that we will be unable to assist with any issue without an unboxing video.